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Support
The current version of Lotto Sorcerer for Mac OS X is v6.18, released Monday, June 30, 2008.
The current version of Lotto Sorcerer for Windows is v6.18, released Monday, June 30, 2008.
Known issues with version 6.18:
There are no known issues with Lotto Sorcerer v6.18.
First and Best Advice If You are having Problems:
- Restart your computer. This cures a host of "problems". It never hurts to restart you computer.
- Ensure that you have the latest version of Lotto Sorcerer. We continually work to update this award-winning software.
- Ensure that you have the latest version of your operating system.
Troubleshooters
We have three 24/7 online troubleshooters that fix 90%+ of reported problems:
Issue-related Questions and Resolutions
Crashing and Locking Up
Q: Lotto Sorcerer keeps crashing (or locks up, or gives an error code) during the suggestion generation process! (Windows only)
A: Try entering more past drawings in the lottery database (even more than Lotto Sorcerer recommends). If this is not possible, try lowering the Neural Depth slider.
Q: When I try to generate suggestions, I get an error message.
A: This is usually caused by a lottery not being setup properly. Use the Edit Lottery function (menu item Lottery Structure > Edit Lottery) to verify that the settings for your lottery are correct.
Date Missing Day Name (Mac OS X)
Q: The main window used to show the day of the week in the past drawing grid. Now it just shows the date. When will this bug be fixed? (Mac OS X only)
A: This is not a bug, it is a new feature in System Preferences (Mac OS X Tiger 10.4.7 on up). Lotto Sorcerer uses the Medium Date datatype, which, previously, was set as a static string.
To bring back the "day of the week" feature: Open System Preferences; Choose "International"; when the International window opens, choose the "Formats" tab, then click the "Customize" button under the "Dates" section. Choose "Medium"; then drag the "Day of Week" date element to the box at the top of the window.
AVG Antivirus Reports Trojan Horse (Windows)
Q: My anti-virus software (AVG) reports that there is a trojan horse inside the Lotto Sorcerer executable. (Windows only)
A: AVG is notorious for giving "false positives": Google "AVG false positives" and you will see over a half-million links! With all due respect to AVG, a free program, the old adage "you get what you pay for" applies. In our defense, we compile all binaries with rock-solid, iron-clad, Unix-based Mac OS X. We check our files with updated Symantec Norton AntiVirus 2007. It reports our files are "free from viruses, spyware and other risks". Furthermore, Lotto Sorcerer has been awarded Softpedia's "100% Clean" Award, which states that "'Lotto Sorcerer has been tested by the Softpedia labs and found to be completely clean of adware/spyware components." Plus, Download 3k has awarded Lotto Sorcerer with a "Clean" award, after having run our program through a gauntlet of multiple anti-virus programs.
Other topics
If you have upgraded to the current version of Lotto Sorcerer and have any technical issues or bug reports, please email
us at:
support@satoripublishing.com
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